Critical Path LLC Case Study

The UAE government released an initiative for all full trade license holding businesses across the UAE, requiring them to achieve an ISO 9001:2015 certification within three years. Being certified as an ISO 9001 company will show prospective business partners and clients of the quality and standardised services that you provide, which is essential for organisation’s that intend to expand, attract more clients, and gain new business opportunities. ISO 9001 mandates an organisation to follow and define a specific quality management system that is effective and appropriate while identifying areas that need improvement and taking those necessary actions.

The CEO of Critical Path, Mike Lakey, contacted Oscar Compliance Software with the intention of outsourcing the management system, we set up a screen share demonstration with our sales manager, Martin Jackson, who demonstrated our system OSCAR (Outsourced System for Compliance And Resolution) to Mike remotely (3,500 miles away). Mike loved what he saw and within three weeks, Matt Thickett our Managing Director was on a plane to visit Critical Path in Abu Dhabi to build their ISO Management System.

Critical Path needed an overall improvement of the quality of service they provided across the UAE, focusing on greater customer satisfaction and retention. The CEO of Critical Path researched how ISO 9001 enhances business growth within the construction companies and established that implementing ISO 9001:2015 would not be that challenging using OSCAR. The implementation process was completed seamlessly, and within two days, a fully compliant ISO 9001:2015 cloud-based management system was implemented at Critical Path in Abu Dhabi. After realising the endless benefits the outsourced management system brought to their business, a further two standards were then implemented into their OSCAR system (ISO 14001:2015 and ISO 45001:2018).

An ISO 9001 Quality Management System demonstrates an organisation’s ability to consistently and effectively provide services and products that meet regulatory and customer requirements and assure improvement. ISO 9001 requires documentation of the quality policy, the quality manual, quality objectives, quality records, and the six vital procedures. Within three months Critical Path LLC was fully accredited to the latest ISO standards for quality, environmental, and health and safety (ISO 9001, ISO 14001 and ISO 45001). They continually use a fully functioning in-house system and receive remote unlimited support.

Due to the high demand for ISO and how seamless the implementation process was at Critical Path, we decided to set up a JV partnership with Critical Path LLC to provide our full suite of services throughout the Middle East via the Critical Path brand. The effective services outsourced by Critical Path from Oscar Compliance set the bar very high and paved the way for our full ISO services to be available throughout the UAE and MENA. This has proven to be extremely successful over the past four years, and we look forward to further increasing our international footprint.